MAKE AN APPOINTMENT

 

We always try to conduct a survey at your home. At this consultation you can discuss which products would be most suitable, timeframes, and any other burning questions you may have. If a survey isn't possible, for example during extremely busy times of the year, we will ask you to provide certain information so that we can give you an accurate quotation.

 

QUOTE 

 

We send you an itemised quote by email. On your acceptance of our quote we will contact you to book an installation date, and send you an invoice requesting the initial deposit payment. Once this is received we will confirm your installation date and order the products required for the installation.

 

INSTALLATION

 

Remove all items of value from the room. Our engineers will cover large items of furniture with dust sheets to protect them. Flooring will be covered with appropriate floor protection. We aim to complete most installations within 1-2 days depending on the complexity and level of building works required.

 

COMMISSIONING

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Our engineers will run through the operation of the appliance with you and some other important points we need to make you aware of. We will leave you our guide to your new wood burning stove along with the manufacturers instruction booklet. Feel free to get in touch if there is anything you are unsure about.